Shipping at Five Ways:
The basics, Add to the cart the items (or coffee) you would like to purchase. We will then select, pack and ship your choices to your location. We roast weekly to order. Shipping takes place every Thursday and Friday. Order before Wednesday to ensure delivery departs within the same week.
Shipping and delivery
We ship using our friends at Keen delivery. This delivery platform allows us to ship with multiple carriers. Within Europe we use DPD, Post NL and DHL. Local shipping in The Netherlands we use DPD and you should receive your goods within 24-48 hours. Given Brexit… we ship to the UK with PostNL do expect delays here due to customs paperwork.
Note: due to COVID-19 restrictions, delivery is expected to take between 1-2 days longer, depending on your location. We are not responsible for any unforeseen service disruptions by our delivery partners.
Shipping rates
Shipping rates are calculated automatically at checkout using inputs from our providers. Is shipping not available to your country? Email us your order and, we will arrange it for you.
Pick-up
To be arranged at the time of order. We will also offer this service at our flagship locations which, will be opening very soon. Only available within Amsterdam.
Returns
We can’t accept returns on coffee due to it being perishable. However, we really want you to be happy with your beans! If you have any issues with our coffee, please call or email within the week of receiving your order.
ACAIA PRODUCTS
At Five Ways we are official distributors of ACAIA products. We have the Reseller RMA policy to, set up warranty and service between reseller (us) and the consumer. Please email us if you have any further questions.
Who is responsible to covers fees within the warranty period? See below.
Product Purchased from Acaia Local Reseller
Parallel Import
Inspection
Reseller is responsible for inspection and repair
Customer is responsible for inspection fee
Parts Fee
Covered by Acaia
Covered by Acaia
Shipping Fee
Reseller is responsible for two-way shipping cost
Customer is responsible for two-way shipping cost