Pearl Black Scale

We roast weekly to order. Orders are dispatched on Monday, Wednesday and Friday mornings.

Add the coffee or equipment you would like to purchase to your cart. We will then pack and ship your order to your location.

Shipping and Delivery at Five Ways:

We ship using using online shipping portal, which allows us to work with multiple carriers including DPD, DHL and UPS. Local shipping in the Netherlands is usually handled by DPD and DHL and normally arrives within 24–48 hours after dispatch.

For UK and international orders, delivery may take longer due to customs paperwork or carrier delays.

We are not responsible for unforeseen service disruptions by our delivery partners.

Shipping rates

Shipping rates are calculated automatically at checkout using inputs from our providers. Is shipping not available to your country? Email us your order and we will arrange it for you.

Pick-up

We do not offer pick-up for online orders. Our current coffee range is available for immediate purchase from our stores in Amsterdam.

Returns

Returns

Because coffee is a perishable food product, we cannot accept returns for change of mind once an order has been dispatched. This does not affect your legal rights if your order arrives damaged, incorrect, faulty, or not as described.

For equipment and non-coffee products bought online, customers have the right to return the product within 14 days of receiving the order, provided the product is unused, complete, and returned in its original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns, unless stated otherwise. If an item arrives damaged, incorrect, faulty, or not as described, please contact us and we will help resolve the issue in line with your legal rights.

If there is an issue with your order, please contact us within one week of receiving it and we’ll do our best to make it right.

ACAIA PRODUCTS

At Five Ways we are official distributors of ACAIA products. We have the Reseller RMA policy set up for warranty and service between reseller, us, and the consumer. Please email us if you have any further questions.

Product Purchased from Acaia Local Reseller

Parallel Import

Inspection

Reseller is responsible for inspection and repair.

Customer is responsible for inspection fee.

Parts Fee

Covered by Acaia.

Covered by Acaia.

Shipping Fee

Reseller is responsible for two-way shipping cost.

Customer is responsible for two-way shipping cost.

1. Choose the right container: It's important to store your coffee beans in an airtight container. Look for a container made of a material that won't absorb odors, like glass or ceramic. Avoid using plastic containers, as they can impart a plastic-like taste to the coffee.
2. Keep the container away from light: Coffee beans are sensitive to light, which can cause them to degrade more quickly. Store your coffee container in a dark place, such as a pantry or cupboard.
3. Keep the container away from heat: Heat can also cause coffee beans to degrade. Avoid storing your coffee container near a heat source, such as a stove or oven.
4. Store at room temperature: Coffee beans should be stored at room temperature, between 60 and 75 degrees Fahrenheit. Avoid storing coffee beans in the refrigerator or freezer, as moisture can cause them to spoil and lose their flavor.
5. Use whole beans: It's best to store whole coffee beans rather than ground coffee. Ground coffee has a larger surface area, which makes it more vulnerable to oxidation and degradation.
6. Avoid air exposure: Exposure to air can cause coffee beans to oxidize, which can lead to a stale or sour taste